Your primary care veterinarian will have referred you to NEH because your horse or pony has a condition which requires the advanced diagnostic and/or treatment options that are only available in a referral centre. NEH is the largest equine hospital in Europe and has an unrivalled level of expertise with European and/or RCVS Recognised Specialists in all disciplines.
The European College of Veterinary Surgeons (ECVS) is a specialty college, recognised by the European Board of Veterinary Specialisation. Obtaining ECVS Diplomate status is recognised throughout Europe as the required standard to be a practicing Equine Surgeon.
In order to become a Diplomate, veterinary surgeons must undergo a rigorous training programme, supervised by recognised veterinary specialists e.g. other Diplomates or Professors of Surgery at a number of Universities. This typically takes between 3-4 years. During the training program residents need to fulfill stringent requirements, which include case logs, training, research, presentations, and publications. Only once all of the program requirements have been met and approved can the resident sit the qualifying (Diploma) examination.
Veterinary surgeons who have passed the Diploma examination become recognised as specialists in equine surgery. To maintain this status requires the Diplomate to be active in the field of surgery, and documented by case logs, research activity and ongoing presentations / publications etc.. Diplomates are required to re-accreditate every 5 years.
At NEH there is round the clock availability of veterinary surgeons holding the ECVS Diploma, with a total of 5 members of the referrals team holding the qualification.
Some owners may like to stay in the vicinity whilst their horse is being treated in the hospital. Here are just a few suggestions for the more interesting sites to visit, a range of accommodation options and places to eat.
Newmarket is a small Suffolk market town two miles from NEH. There is some good shopping along the High Street but perhaps more importantly the town is known as the headquarters of horse racing in the UK.
Some of the best flat racing in the world takes place here between April to October on ‘The Rowley Mile’ and ‘July’ courses. There are evening meetings with entertainment during the summer months.
The National Stud is the showcase for British Thoroughbred breeding. It comprises over 500 acres of prime pastureland on the edge of Newmarket with accommodation for eight stallions and up to 200 mares in nine separate yards. Tours of the Stud take place daily from Wednesday 1st March to Saturday 30th September inclusive and on Newmarket race days in October. There is also an excellent coffee shop on site, providing hot meals as well as freshly baked cakes.
Situated in the town itself, the museum covers the story of the people and horses involved in racing from its Royal origins to Lester Piggott, Frankie Dettori and other modern heroes. Daily tours of racing stables can be booked from the museum.
The City of Cambridge is perhaps the most beautiful city in the east of England, set amid the rural fenland countryside. The residents, students of the University and visitors have the best of both worlds: the combination of the romantic medieval image and an up to date city. Cambridge is beautiful, not overly big but with all the amenities of a University City. Its unique setting on the banks of the River Cam, the “backs” and the magnificent architecture of the University buildings all combine to make Cambridge a fascinating visit.
NB: Traffic and parking is dreadful – use the Park & Ride facility if you can!
Duxford is Europe’s premier aviation museum – as well as having one of the finest collections of tanks, military vehicles and naval exhibits in the country. This famous heritage site began as an airfield in the First World War and also played a vital role in the Second World War, firstly as an RAF fighter station and later as an American fighter base.
Saffron Walden is a pleasant Essex country market town with some lovely old buildings and good shops. The picturesque medieval town is situated in the heart of some of the finest rolling countryside of Essex – the name Walden meaning “valley of Britons”. Saffron Walden was designated a Conservation Area in 1968 and there are some 400 buildings in the town of special architectural or historic interest; much care has been taken to conserve the historic character of the town centre which has retained its original medieval layout.
Six Mile Bottom Shoot offer a simulated shoot day over local estates. With six shooting and six loading the shoot can fire 4,000 clays over a group of guns in 5 drives, making it testing and exciting for any individual interested in quality shooting.
A Jacobean-style country house set in fine formal and informal gardens that features Lord Fairhaven’s fascinating collections, rare works of art, sumptuous furnishings and spectacular statuary. There are 98 acres of landscaped and wildlife gardens, stunning snowdrop woods and winter walk, as well as a working 18th-century water mill.
Audley End is largely an early 17th century country mansion, which was once a palace in all but name. Formerly the site of a Benedictine monastery (Walden Abbey), granted to Sir Thomas Audley in 1538 by Henry VIII, which was converted to a domestic house for him, known as Audley Inn.
Wicken Fen is Britain’s oldest Nature Reserve. It is one of very few remaining un-drained parts of the Great Fen of East Anglia – because it was never drained or ploughed, the Sedge Fen is a refuge for many species of animal and plant which were once much more abundant. Wicken Fen is designated as a Site of Special Scientific Interest.
A magnificent 18th-century house that is Cambridgeshire’s largest and grandest Georgian mansion set in a fine wooded park complete with folly, Chinese bridge and lake. There are a variety of walks through the Repton and ‘Capability’ Brown grounds. Features a working farm with rare breeds and a walled vegetable garden; lots of events.
A selection of local accommodation is listed below.
MRS GREENWOOD – SYDE HOUSE APARTMENT
37 The Street, Saxon Street, Near Newmarket CB8 9RU
AMBERLEIGH HOUSE BED AND BREAKFAST
15 Peterhouse Drive, Newmarket, Suffolk CB8 8AT
MRS H MARSH
The Meadow House, 2a High Street, Burwell CB25 0HB
The Garden Lodge, 11 Vicarage Lane, Woodditton, Newmarket CB8 9SG
Mill Lane, Stetchworth, Newmarket CB8 9TR
Willingham Green, Brinkley, Newmarket CB8 0SW
Hollow Hill, Withersfield, Haverhill, Suffolk CB9 7SH
London Road, Six Mile Bottom, Newmarket, Cambridgeshire CB8 0UE
Quy Mill Hotel, Church Road, Stow-Cum-Quy, Cambridge, Cambridgeshire CB25 9AF
Bury Road, Newmarket CB8 7BX
33 High Street, Newmarket, Suffolk CB8 8NB
101 High Street, Newmarket, Suffolk
13 Old Station Road, Newmarket, Suffolk CB8 8DT
54 Bury Road, Newmarket, Suffolk CB8 7BT
Fred Archer Way, Newmarket CB8 8NY
London Road, Six Mile Bottom, Newmarket, Suffolk CB8 0UF
74 High Street, Newmarket, Suffolk CB8 8NA
2 Exeter Road, Newmarket, Suffolk CB8 8LT
30 Old Station Road, Newmarket, Suffolk CB8 8DN
29 High Street, Newmarket, Suffolk CB8 8LX
26-28 High Street, Newmarket, Suffolk
36 Ditton Green, Woodditton, Newmarket, Suffolk CB8 9SQ
You must inform your insurance company that you have been referred to Newmarket Equine Hospital and the nature of the appointment/treatment. For elective cases this should be done before the horse is admitted to NEH and in the case of emergencies, this should be done at the earliest opportunity.
An estimate of costs will be given to you during your consultation; please ask if this is not offered.
Prior to collection of your horse, you will be asked to settle an amount on account. This may be your excess amount and/or the hospitalisation costs if your insurance company does not cover and any fees over the insured amount. This insurance calculation for excess etc. may vary from our calculation and any shortfall remains your responsibility. Any resulting overpayment will be refunded as soon as possible.
For most insurance companies it will be necessary for us to complete a claim form which will be signed by the attending vet and returned to them along with a copy of the veterinary report and invoice. We request that payment is made direct from your insurers to NEH and not to yourself. If you do not agree to this then we may ask you to settle the bill in full prior to discharge. However, we must emphasise that the bill remains your responsibility until it is paid in full. Our payment terms are 30 days from date of invoice and 2.5% interest may be added to invoices not settled within this timeframe.
We would strongly advise you to discuss your horse’s problem with your insurance company to make sure they will cover this complaint. You will appreciate that the insurance contract is between you and the insurance company and should insurers fail to pay for all or any of the costs involved, you will remain liable for any outstanding fees. It is your responsibility to keep in contact with your insurance company to ensure that they are processing your claim.
We will send a copy of any invoices forwarded to your insurers to you for your own records. We will also send out letters regularly to let you know if no payment has been received from your insurance company. If you receive one of these letters, please help by contacting your insurance company and asking why payment has not been made and then let us know for our records.
Our hospital policy is for settlement of the account, by debit or credit card prior to discharge/collection of your horse. Should you wish to collect your horse over the weekend, you will be asked to settle the bill in full on Friday. Any costs incurred over the weekend will be scheduled on an additional bill which will be sent to you and must be settled within 30 days from the date of invoice.
During your horse’s stay if you would like to know the current status of the account, please contact one of the Referrals Office secretaries who can arrange this.
The box park provides plenty of space to load/unload and park during your appointment. Owners may, if they wish, leave their vehicle until the horse is discharged. However, this is at their own risk and a lock is recommended if leaving a trailer.
You will have been sent a consent form with your appointment letter or e-mail. This should be signed and brought to your appointment. If you are not accompanying your horse or pony personally, please return it by e.mail/fax or send it with your transporter. The consent form must be signed by someone over 18 years of age. Treatment cannot begin until we have the owner’s signed consent.
All horses and ponies should arrive with their passport. Please make sure the declaration at Part II of Section IX of your the passport has been signed stating that the horse/pony “is not intended for slaughter for human consumption”. Under the Equine Passport Scheme, we are required by law to make sure this section is completed before administering any medications to your horse.
Yes we would. We have vets on duty 24 hours/day for emergencies. In any emergency, at any time, call us on our normal office number (01638 782000) to contact a vet. You will NOT be connected to an answering service.
This would depend on our initial findings. For simple x-rays, ultrasound and endoscopy, we have mobile equipment that can be taken to your premises. We would only refer to the hospital if more complex imaging procedures were required such as MRI or nuclear scinitigraphy.
Not at all. We are happy to receive referrals of all types of horse, pony (and even occasionally donkeys)! Our patients range from children’s riding ponies to elite competition horses and everything in between. We have a team devoted specifically to Sports and Leisure horses, offering a comprehensive service to horse and pony owners across the UK.
The referrals secretarial team are available during office hours (8am to 6pm) to take the initial relevant information and organise discussion with the attending clinician if preferred. Alternatively, if you would prefer to send a referral letter or email with the relevant history an appropriate appointment can then be generated.
If you have any general questions on the referrals process, please phone and discuss with our secretaries, who can organise one of the veterinary team to contact you if required.
All cases referred to the hospital will be admitted by one of our specialists, regardless of whether it is a routine admission, or out-of-hours emergency. Likewise, a specialist is also available 24/7 to discuss cases or to view diagnostics as necessary (our consultants can view emailed images remotely). Out-of-hours the referrals number is diverted to the duty intern who will take all relevant details, and if required a telephone call from the appropriate duty specialist can be arranged.
The duty specialist is also available 24/7 for telephone advice or to view diagnostics as necessary.
It is our aim to provide referring veterinary surgeons with an individually tailored service, across all aspect of the referral process. We are equally happy to provide a complete case review, as we are to undertake diagnostic imaging of a specific site. You choose who you would like to refer to, or if you have no particular preference, the case will be directed to the most appropriate clinician. If there are specific requests regarding case communication, let us know and we will be happy to accommodate. We offer a range of billing options – just phone to discuss.
Once the case is completed the attending clinician will telephone with results and the best route of communication with your client can be decided. Discharge notes and a clinical report will be sent by email or post as requested. If you have any questions during the rehabilitation period we would be only too happy to offer advice or debate any change in treatment strategies as the case dictates.
We provide a variety of horse feeds but owners may bring their own if preferred including any supplements the horse is currently receiving. The Yard Manager will discuss your horse’s usual feeding routine with you on arrival. Stable rugs, if worn, should accompany the horse and will be clearly labeled upon arrival along with any other belongings (eg headcollar/tack). All horses are routinely bedded on shavings.
If you would like to visit, please telephone the Referrals Office beforehand with an approximate time of arrival. Visits should be between the hours of 9.00 am to 5.00 pm unless otherwise arranged. For site and patient safety, and security, all visitors must be accompanied. Please report to Reception on arrival and a member of staff will show you to your horse’s stable. You should also inform staff when you are leaving.
Horses in our care are looked after 24 hours/day by a team of vets who are on site at all times. Detailed checks are made on all horses throughout the night with constant monitoring for severely ill patients. In addition to these checks, stables in the Intensive Care Unit (ICU) are video linked for observation when night staff are not in ICU.
If you would like an update on your horse’s progress please call the Referrals Office (01638 782020) between 9.00am and 5.30pm. The clinicians are attending clinical and surgical cases during the day and may not be able to speak to you directly but the referrals office secretaries will help where possible and pass on any information you think may need urgent attention.
When cases are admitted for a lameness/poor performance investigation, the attending vet will usually contact you when all diagnostics have been completed rather than after every stage. The Secretaries will happily relay general updates should you wish to check that your horse has settled in.
The office is not manned by secretaries after 5.30pm on weekdays, Saturday afternoons and Sundays, so please call with general enquiries during office hours when the appropriate people will be able to help. Outside of office hours, the phones will be diverted to the Duty Intern. You will always be contacted immediately if there is any change in your horse’s condition – so no news is good news!