FAQs

Your primary care veterinarian will have referred you to NEH because your horse or pony has a condition which requires the advanced diagnostic and/or treatment options that are only available in a referral centre. NEH is the largest equine hospital in Europe and has an unrivalled level of expertise with European and/or RCVS Recognised Specialists in all disciplines.

The European College of Veterinary Surgeons (ECVS) is a specialty college, recognised by the European Board of Veterinary Specialisation. Obtaining ECVS Diplomate status is recognised throughout Europe as the required standard to be a practicing Equine Surgeon.

In order to become a Diplomate, veterinary surgeons must undergo a rigorous training programme, supervised by recognised veterinary specialists e.g. other Diplomates or Professors of Surgery at a number of Universities. This typically takes between 3-4 years. During the training program residents need to fulfill stringent requirements, which include case logs, training, research, presentations, and publications. Only once all of the program requirements have been met and approved can the resident sit the qualifying (Diploma) examination.

Veterinary surgeons who have passed the Diploma examination become recognised as specialists in equine surgery. To maintain this status requires the Diplomate to be active in the field of surgery, and documented by case logs, research activity and ongoing presentations / publications etc.. Diplomates are required to re-accreditate every 5 years.

At NEH there is round the clock availability of veterinary surgeons holding the ECVS Diploma, with a total of 5 members of the referrals team holding the qualification.

Some owners may like to stay in the vicinity whilst their horse is being treated in the hospital. Here are just a few suggestions for the more interesting sites to visit, a range of accommodation options and places to eat.

Newmarket is a small Suffolk market town two miles from NEH.  There is some good shopping along the High Street but perhaps more importantly the town is known as the headquarters of horse racing in the UK.

RACES

Some of the best flat racing in the world takes place here between April to October on ‘The Rowley Mile’ and ‘July’ courses. There are evening meetings with entertainment during the summer months.
www.newmarketracecourses.co.uk 

NATIONAL STUD

The National Stud is the showcase for British Thoroughbred breeding. It comprises over 500 acres of prime pastureland on the edge of Newmarket with accommodation for eight stallions and up to 200 mares in nine separate yards. Tours of the Stud take place daily from Wednesday 1st March to Saturday 30th September inclusive and on Newmarket race days in October.   There is also an excellent coffee shop on site, providing hot meals as well as freshly baked cakes.
www.nationalstud.co.uk

NATIONAL HORSERACING MUSEUM

Situated in the town itself, the museum covers the story of the people and horses involved in racing from its Royal origins to Lester Piggott, Frankie Dettori and other modern heroes.  Daily tours of racing stables can be booked from the museum.
www.nhrm.co.uk

CAMBRIDGE

The City of Cambridge is perhaps the most beautiful city in the east of England, set amid the rural fenland countryside. The residents, students of the University and visitors have the best of both worlds: the combination of the romantic medieval image and an up to date city. Cambridge is beautiful, not overly big but with all the amenities of a University City. Its unique setting on the banks of the River Cam, the “backs” and the magnificent architecture of the University buildings all combine to make Cambridge a fascinating visit.
NB: Traffic and parking is dreadful – use the Park & Ride facility if you can!
www.aboutbritain.com/towns/cambridge.asp

DUXFORD IMPERIAL WAR MUSEUM

Duxford is Europe’s premier aviation museum – as well as having one of the finest collections of tanks, military vehicles and naval exhibits in the country. This famous heritage site began as an airfield in the First World War and also played a vital role in the Second World War, firstly as an RAF fighter station and later as an American fighter base.
www.duxford.iwm.org.uk

SAFFRON WALDEN

Saffron Walden is a pleasant Essex country market town with some lovely old buildings and good shops. The picturesque medieval town is situated in the heart of some of the finest rolling countryside of Essex – the name Walden meaning “valley of Britons”. Saffron Walden was designated a Conservation Area in 1968 and there are some 400 buildings in the town of special architectural or historic interest; much care has been taken to conserve the historic character of the town centre which has retained its original medieval layout.
www.saffronshops.com

SIX MILE BOTTOM

SIMULATED SHOOT DAYS

Six Mile Bottom Shoot offer a simulated shoot day over local estates. With six shooting and six loading the shoot can fire 4,000 clays over a group of guns in 5 drives, making it testing and exciting for any individual interested in quality shooting.
www.sixmilebottomshoot.co.uk

NATIONAL TRUST / ENGLISH HERITAGE PROPERTIES

ANGLESEY ABBEY

A Jacobean-style country house set in fine formal and informal gardens that features Lord Fairhaven’s fascinating collections, rare works of art, sumptuous furnishings and spectacular statuary.  There are 98 acres of landscaped and wildlife gardens, stunning snowdrop woods and winter walk, as well as a working 18th-century water mill.
www.angleseyabbey.org

AUDLEY END

Audley End is largely an early 17th century country mansion, which was once a palace in all but name.  Formerly the site of a Benedictine monastery (Walden Abbey), granted to Sir Thomas Audley in 1538 by Henry VIII, which was converted to a domestic house for him, known as Audley Inn.
www.english-heritage.org.uk

WICKEN SEDGE FEN

Wicken Fen is Britain’s oldest Nature Reserve. It is one of very few remaining un-drained parts of the Great Fen of East Anglia – because it was never drained or ploughed, the Sedge Fen is a refuge for many species of animal and plant which were once much more abundant. Wicken Fen is designated as a Site of Special Scientific Interest.
www.ecoln.com/wicken_fen

WIMPOLE HALL & FARM

A magnificent 18th-century house that is Cambridgeshire’s largest and grandest Georgian mansion set in a fine wooded park complete with folly, Chinese bridge and lake. There are a variety of walks through the Repton and ‘Capability’ Brown grounds. Features a working farm with rare breeds and a walled vegetable garden; lots of events.
www.wimpole.org

STAYING AROUND NEWMARKET

A selection of local accommodation is listed below.

 

MRS GREENWOOD – SYDE HOUSE APARTMENT

37 The Street, Saxon Street, Near Newmarket CB8 9RU

Tel:-01638730044 www.sydehouse.com

 

AMBERLEIGH HOUSE BED AND BREAKFAST

15 Peterhouse Drive, Newmarket, Suffolk CB8 8AT

Tel:-01638602008

www.amberleighhouse.co.uk

 

MRS H MARSH 

The Meadow House, 2a High Street, Burwell CB25 0HB

Tel:-01638741926

www.themeadowhouse.co.uk

 

ANNA AND CHARLES

The Garden Lodge, 11 Vicarage Lane, Woodditton, Newmarket CB8 9SG

Tel:-01638731116

www.gardenlodge.net

 

THE OLD MILL (B&B OR SELF CATERING – SELF CONTAINED APARTMENT)

Mill Lane, Stetchworth, Newmarket CB8 9TR

Tel:-01638507839

www.theoldmill.info

 

WOOLMER COTTAGE

Willingham Green, Brinkley, Newmarket  CB8 0SW

Tel:-01638507275

www.woolmercottage.co.uk

 

THE WHITE HORSE INN

Hollow Hill, Withersfield, Haverhill, Suffolk CB9 7SH

Tel:-01440706081

www.whitehorsewithersfield.co.uk

 

PADDOCKS HOUSE

London Road, Six Mile Bottom, Newmarket, Cambridgeshire CB8 0UE

Tel:-01638593222

www.paddockshouse.com

 

BEST WESTERN CAMBRIDGE

Quy Mill Hotel, Church Road, Stow-Cum-Quy, Cambridge, Cambridgeshire CB25 9AF

Tel:-01223293383

www.bw-cambridgequymill.co.uk

BEDFORD LODGE AND SPA

Bury Road, Newmarket CB8 7BX

Tel:-01638663175

www.bedfordlodgehotel.co.uk

 

THE RUTLAND ARMS HOTEL

33 High Street, Newmarket, Suffolk CB8 8NB

Tel:-01638664251

THE JOCKEY CLUB ROOMS

101 High Street, Newmarket, Suffolk

Tel:-01638663101

www.jockeyclubrooms.co.uk

 

ASHLEY HOUSE HOTEL NEWMARKET

13 Old Station Road, Newmarket, Suffolk CB8 8DT

Tel:-01638664158

www.ashleyhousenewmarket.co.uk

 

NEWMARKET BOUTIQUE APARTHOTEL

54 Bury Road, Newmarket, Suffolk CB8 7BT

Tel:-01638667115

 

PREMIER INN NEWMARKET

Fred Archer Way, Newmarket CB8 8NY

Tel:-08715279296

 

PLACES TO EAT

 

THE GREEN MAN PUB

London Road, Six Mile Bottom, Newmarket, Suffolk CB8 0UF

Tel:-01638570373

www.sixmilebottomgreenman.co.uk

 

PIZZA EXPRESS

74 High Street, Newmarket, Suffolk CB8 8NA

Tel:-01638664646

www.pizzaexpress.com

PREZZO RESTAURANT  

2 Exeter Road, Newmarket, Suffolk CB8 8LT

Tel:-01638669676

www.prezzorestaurants.co.uk/restaurant/newmarket

 

MONTAZ TANDOORI RESTAURANT

30 Old Station Road, Newmarket, Suffolk CB8 8DN

Tel:-01638665888

www.montaz.co.uk

 

WILDWOOD RESTAURANT

29 High Street, Newmarket, Suffolk CB8 8LX

Tel:-01638667584

www.wildwoodrestaurants.co.uk

 

THAI STREET CAFE

26-28 High Street, Newmarket, Suffolk

Tel:-01638674123

www.thaistreetcafe.co.uk

 

THE THREE BLACKBIRDS

36 Ditton Green, Woodditton, Newmarket, Suffolk CB8 9SQ

Tel:-01638731100

www.thethreeblackbirdswoodditton.co.uk

INSURED CLIENTS

You must inform your insurance company that you have been referred to Newmarket Equine Hospital and the nature of the appointment/treatment. For elective cases this should be done before the horse is admitted to NEH and in the case of emergencies, this should be done at the earliest opportunity.

An estimate of costs will be given to you during your consultation; please ask if this is not offered.

Prior to collection of your horse, you will be asked to settle an amount on account. This may be your excess amount and/or the hospitalisation costs if your insurance company does not cover and any fees over the insured amount. This insurance calculation for excess etc. may vary from our calculation and any shortfall remains your responsibility. Any resulting overpayment will be refunded as soon as possible.

For most insurance companies it will be necessary for us to complete a claim form which will be signed by the attending vet and returned to them along with a copy of the veterinary report and invoice. We request that payment is made direct from your insurers to NEH and not to yourself. If you do not agree to this then we may ask you to settle the bill in full prior to discharge. However, we must emphasise that the bill remains your responsibility until it is paid in full. Our payment terms are 30 days from date of invoice and 2.5% interest may be added to invoices not settled within this timeframe.

We would strongly advise you to discuss your horse’s problem with your insurance company to make sure they will cover this complaint. You will appreciate that the insurance contract is between you and the insurance company and should insurers fail to pay for all or any of the costs involved, you will remain liable for any outstanding fees. It is your responsibility to keep in contact with your insurance company to ensure that they are processing your claim.

We will send a copy of any invoices forwarded to your insurers to you for your own records. We will also send out letters regularly to let you know if no payment has been received from your insurance company. If you receive one of these letters, please help by contacting your insurance company and asking why payment has not been made and then let us know for our records.

NON INSURED CLIENTS

Our hospital policy is for settlement of the account, by debit or credit card prior to discharge/collection of your horse. Should you wish to collect your horse over the weekend, you will be asked to settle the bill in full on Friday. Any costs incurred over the weekend will be scheduled on an additional bill which will be sent to you and must be settled within 30 days from the date of invoice.

During your horse’s stay if you would like to know the current status of the account, please contact one of the Referrals Office secretaries who can arrange this.

  • Upon arrival at NEH drive through the black gates. Out of hours there is an intercom system to enable you to contact the duty intern. Bear left for the lorry and trailer park which is signposted and once you have parked please go to the stables office before unloading where our Stables Manager Julie Andrews will be pleased to welcome you.
  • Your horse can then be unloaded into appropriate stabling. Once your horse is settled in the stables, if you are scheduled for a consultation you will be taken to reception from where you will be taken to meet the attending specialist and discuss clinical history.
  • If for any reason the attending vet is not available, the reception staff will check that all admin details are correct and the veterinary surgeon will contact you by phone once they are available.
  • You will be given an estimate of costs but it is likely that this estimate will be reviewed and possibly changed by the clinical staff once they have conducted the initial examination and an investigation/treatment plan has been agreed. You will be informed of any change to the estimate and you can receive ongoing cost information should you wish to do so throughout your horse’s stay at the hospital.
  • Consent form: If you are not accompanying your horse please sign and return either by fax or email or via your transporter the Consent Form which was sent to you with your appointment letter/email. Please note that these forms are legal documents and should be signed by someone over 18 years of age. Treatment cannot begin until we have the owner’s signed consent.
  • Please remember the passport must accompany your horse when it is transported. If you do not have a passport or fail to bring it with you, we will request that you post us the passport as soon as possible. Please make sure the declaration at part II of section IX of your horse’s passport has been signed stating that your horse is not intended for slaughter for human consumption. Under the Equine Passport Scheme, we are required by law to make sure this section is completed before administering any medications to your horse.

The box park provides plenty of space to load/unload and park during your appointment. Owners may, if they wish, leave their vehicle until the horse is discharged. However, this is at their own risk and a lock is recommended if leaving a trailer.

You will have been sent a consent form with your appointment letter or e-mail. This should be signed and brought to your appointment. If you are not accompanying your horse or pony personally, please return it by e.mail/fax or send it with your transporter. The consent form must be signed by someone over 18 years of age. Treatment cannot begin until we have the owner’s signed consent.

All horses and ponies should arrive with their passport. Please make sure the declaration at Part II of Section IX of your the passport has been signed stating that the horse/pony “is not intended for slaughter for human consumption”. Under the Equine Passport Scheme, we are required by law to make sure this section is completed before administering any medications to your horse.

Yes we would. We have vets on duty 24 hours/day for emergencies. In any emergency, at any time, call us on our normal office number (01638 782000) to contact a vet. You will NOT be connected to an answering service.

This would depend on our initial findings. For simple x-rays, ultrasound and endoscopy, we have mobile equipment that can be taken to your premises. We would only refer to the hospital if more complex imaging procedures were required such as MRI or nuclear scinitigraphy.

Not at all. We are happy to receive referrals of all types of horse, pony (and even occasionally donkeys)! Our patients range from children’s riding ponies to elite competition horses and everything in between. We have a team devoted specifically to Sports and Leisure horses, offering a comprehensive service to horse and pony owners across the UK.

ROUTINE ADMISSIONS

The referrals secretarial team are available during office hours (8am to 6pm) to take the initial relevant information and organise discussion with the attending clinician if preferred. Alternatively, if you would prefer to send a referral letter or email with the relevant history an appropriate appointment can then be generated.

If you have any general questions on the referrals process, please phone and discuss with our secretaries, who can organise one of the veterinary team to contact you if required.

EMERGENCY ADMISSIONS

All cases referred to the hospital will be admitted by one of our specialists, regardless of whether it is a routine admission, or out-of-hours emergency. Likewise, a specialist is also available 24/7 to discuss cases or to view diagnostics as necessary (our consultants can view emailed images remotely). Out-of-hours the referrals number is diverted to the duty intern who will take all relevant details, and if required a telephone call from the appropriate duty specialist can be arranged.

The duty specialist is also available 24/7 for telephone advice or to view diagnostics as necessary.

A TAILORED SERVICE

It is our aim to provide referring veterinary surgeons with an individually tailored service, across all aspect of the referral process. We are equally happy to provide a complete case review, as we are to undertake diagnostic imaging of a specific site. You choose who you would like to refer to, or if you have no particular preference, the case will be directed to the most appropriate clinician. If there are specific requests regarding case communication, let us know and we will be happy to accommodate. We offer a range of billing options – just phone to discuss.

POST REFERRAL COMMUNICATION

Once the case is completed the attending clinician will telephone with results and the best route of communication with your client can be decided. Discharge notes and a clinical report will be sent by email or post as requested. If you have any questions during the rehabilitation period we would be only too happy to offer advice or debate any change in treatment strategies as the case dictates.

We provide a variety of horse feeds but owners may bring their own if preferred including any supplements the horse is currently receiving. The Yard Manager will discuss your horse’s usual feeding routine with you on arrival. Stable rugs, if worn, should accompany the horse and will be clearly labeled upon arrival along with any other belongings (eg headcollar/tack). All horses are routinely bedded on shavings.

If you would like to visit, please telephone the Referrals Office beforehand with an approximate time of arrival. Visits should be between the hours of 9.00 am to 5.00 pm unless otherwise arranged. For site and patient safety, and security, all visitors must be accompanied. Please report to Reception on arrival and a member of staff will show you to your horse’s stable. You should also inform staff when you are leaving.

Horses in our care are looked after 24 hours/day by a team of vets who are on site at all times. Detailed checks are made on all horses throughout the night with constant monitoring for severely ill patients. In addition to these checks, stables in the Intensive Care Unit (ICU) are video linked for observation when night staff are not in ICU.

If you would like an update on your horse’s progress please call the Referrals Office (01638 782020) between 9.00am and 5.30pm. The clinicians are attending clinical and surgical cases during the day and may not be able to speak to you directly but the referrals office secretaries will help where possible and pass on any information you think may need urgent attention.

When cases are admitted for a lameness/poor performance investigation, the attending vet will usually contact you when all diagnostics have been completed rather than after every stage. The Secretaries will happily relay general updates should you wish to check that your horse has settled in.

The office is not manned by secretaries after 5.30pm on weekdays, Saturday afternoons and Sundays, so please call with general enquiries during office hours when the appropriate people will be able to help. Outside of office hours, the phones will be diverted to the Duty Intern. You will always be contacted immediately if there is any change in your horse’s condition – so no news is good news!

The Team

We are very proud to have over 45 veterinary professionals, all of whom are experts in their fields. The services

CPD

Newmarket Equine Hospital hosts CPD courses for veterinarians, ranging from core skills courses for recent graduates, through to advanced courses

Facilities

NEH is the largest and most modern equine hospital in Europe. Completed in September 2008, the hospital is a purpose