Making a Referral

Tel: 01638 782020 (24 hours)
Email: referrals@neh.uk.com

Routine admissions

The referrals secretarial team are available during office hours (8am to 6pm) to take the initial relevant information and organise discussion with the attending clinician if preferred. Alternatively, if you would prefer to send a referral letter or email with the relevant history an appropriate appointment can then be generated.

If you have any general questions on the referrals process, please phone and discuss with our secretaries, who can organise one of the veterinary team to contact you if required.

Emergency admissions

All cases referred to the hospital will be admitted by one of our specialists, regardless of whether it is a routine admission, or out-of-hours emergency. Likewise, a specialist is also available 24/7 to discuss cases or to view diagnostics as necessary (our consultants can view emailed images remotely). Out-of-hours the referrals number is diverted to the duty intern who will take all relevant details, and if required a telephone call from the appropriate duty specialist can be arranged.

The duty specialist is also available 24/7 for telephone advice or to view diagnostics as necessary.

A tailored service

It is our aim to provide referring veterinary surgeons with an individually tailored service, across all aspect of the referral process. We are equally happy to provide a complete case review, as we are to undertake diagnostic imaging of a specific site. You choose who you would like to refer to, or if you have no particular preference, the case will be directed to the most appropriate clinician. If there are specific requests regarding case communication, let us know and we will be happy to accommodate. We offer a range of billing options - just phone to discuss.

Post referral communication

Once the case is completed the attending clinician will telephone with results and the best route of communication with your client can be decided. Discharge notes and a clinical report will be sent by email or post as requested. If you have any questions during the rehabilitation period we would be only too happy to offer advice or debate any change in treatment strategies as the case dictates.